Innovate with proactive service
Deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences.
Proactive and connected field service begins here
Drive operational efficiency with IoT
Enhance your service experience by proactively detecting, troubleshooting, and resolving issues so a technician is dispatched only when necessary.
Optimise your resources
Automate and improve scheduling to dispatch the right technician and get the most value out of your resources.
Make technicians more effective
Empower technicians with a 360-degree view of your customers and real-time guidance to improve resolution time and earn customer trust.
Engage your customers
Provide customers with self-service portals, proactive updates, and technician tracking to ensure a positive experience at every step.
Innovate with an adaptable platform
Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services you already use.
Modernise field service with mixed reality
Troubleshoot issues in context and enable technicians with heads-up, hands-free video calling and mixed reality annotations on Microsoft HoloLens.
Customer Engagement Plan
Includes Field Service, Customer Service, Project Service Automation, and Sales
Customers are transforming with Dynamics 365 for Field Service
Sandvik Coromant saves customers millions through predictive service resolution.
Sodexo is creating a competitive advantage with the ability to innovate faster.
Handicare is improving service outcomes and helping people across the globe.
Explore pre-built solutions on AppSource
Use pre-built solutions from Microsoft and our partners to extend the capabilities of Dynamics 365 for Field Service when you have unique business process or industry needs.
Glympse integration for Field Service
By Microsoft Dynamics 365
Transform customer experiences with automated notification of technician location.
Dynamics Advanced Field Service
By HSO Innovation
Enhance your field service investment with extended case management, customer asset warranty, and agreement coverage.