Mining Support Services

Mining Services Field Service 2018

The Opportunity

  • You know that you want to create a digital workplace where your field service team can consume the right information at the right time and collaborate to deliver your service outcomes more effectively and efficiently, But you do not know where to start.

Field Service Solution Field Service Solution is a culmination of lessons learnt from Industry deployments that has been involved in over all the generations of Dynamics 365, past and present. The solution enhances Dynamics 365, building on the out-of-the-box features to provide a ready-to-use Field Service solution.

In addition to a fully deployed Field Service solution that includes your organisation’s style, you will get the training and the change management support required to realise the benefits of using Field Service.

The Technology

  • Configure CRM and Microsoft settings
  • Set up Users
  • Configure Localization Settings
  • Set up Territories
  • Configure Service Accounts and Billing Accounts
  • Configure Leads, Opportunities, Quotes, & Sales Orders
  • Configure Cases
  • Configure Work Orders, and Work Order Schedules
  • Configure Work Order Products and Services
  • Configure Resources and Users
  • Configure Agreements
  • Configure Messaging & Notifications
  • Configure Mobile App
  • Configure Scheduling
  • Configure Scheduling Assistant
  • Configure and Setup Customer Equipment
  • Configure and Setup Pricing
  • Configure and Setup Invoicing
  • Configure Security Roles
  • Configure User Interface

Project Delivery Pack

  • Online Learning
  • Conduct User Training
  • Online Learning
  • Conduct User Training
  • Training and facilities checklist
  • Perform Data Conversion / Migration
  • Engage Training invitations
  • Active Directory readiness checklist
  • Desktop Readiness assessment
  • Content planning worksheet
  • Training manual
  • Training Instructors manua

The Deployment

Apache uses a process based on the Microsoft SureStep Implemention Methodology.

Readiness Assessment
Health Check
Project kick-off
Technical Workshop
Base Email/SharePoint Integration
Field Service Workshops
Review and Refine
Final review
Product launch
Project Close

The Options

1. Select the most suitable package for your organisation

Self Service Model
A “Train the Trainer” approach proving you with the process guidance and templates for you to manage the implementation.
Apache Managed Implementation
An Apache Project Manager will guide you through the process of Planning, Designing, Deploying and Configuring your solution.

If you are a Telstra Business customer, you may be eligible for Telstra Technology
fund to cover the cost of the solution. Ask your Telstra Rep for assistance.

1800 858 674
Engage Apache

Choose a delivery model

Self Service model
Investment: $9,950.00

  • Technology deployed
  • Project delivery templates
  • Project kick off meeting

Professional Services model
Investment: POA

  • Technology deployed
  • Project delivery templates
  • Project delivered by

If you are a Telstra Business customer, you may be eligible for Telstra All-4-Biz funding options ( ). Please ask how to set this up.

Get more out of your investment. Talk to about Security, Identity via 365 Azure AD, e-mail, Chat, Video Conferencing, Integrated Phone System, Reporting, Process Automation, Online Forms, Mobile Applications and Customer Relationship Management solutions.
Field Service Licencing $ 115ex GST per user per month.