Field Service

Innovate with proactive service

Deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences.

Proactive and connected field service begins here

Drive operational efficiency with IoT

Enhance your service experience by proactively detecting, troubleshooting, and resolving issues so a technician is dispatched only when necessary.

Optimise your resources

Automate and improve scheduling to dispatch the right technician and get the most value out of your resources.

Make technicians more effective

Empower technicians with a 360-degree view of your customers and real-time guidance to improve resolution time and earn customer trust.

Engage your customers

Provide customers with self-service portals, proactive updates, and technician tracking to ensure a positive experience at every step.

Innovate with an adaptable platform

Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services you already use.

Modernise field service with mixed reality

Troubleshoot issues in context and enable technicians with heads-up, hands-free video calling and mixed reality annotations on Microsoft HoloLens.


Dynamics 365 for Field Service


Per user/month

Dynamics 365 Remote Assist


Per user/month

Customer Engagement Plan

Includes Field Service, Customer Service, Project Service Automation, and Sales


Per user/month

Customers are transforming with Dynamics 365 for Field Service

Sandvik Coromant saves customers millions through predictive service resolution.

Sodexo is creating a competitive advantage with the ability to innovate faster.

Handicare is improving service outcomes and helping people across the globe.

Explore pre-built solutions on AppSource

Use pre-built solutions from Microsoft and our partners to extend the capabilities of Dynamics 365 for Field Service when you have unique business process or industry needs.

Glympse integration for Field Service

By Microsoft Dynamics 365
Dynamics 365

Transform customer experiences with automated notification of technician location.

Dynamics Advanced Field Service

By HSO Innovation
Dynamics 365

Enhance your field service investment with extended case management, customer asset warranty, and agreement coverage.

Warranty Management and Product Repair

By Armanino LLP
Dynamics 365

Helps companies turn warranty management into a profit center.